#Front desk how to#
#Front desk professional#

Develop a personal action plan to improve both their image and their skills at the front desk.

Explain precautionary steps they should take in emergency situations that might compromise the safety of everyone in the workplace.

Implement strategies for dealing politely and successfully with discourteous, demanding, or dissatisfied visitors.

Minimize interruptions caused by visitors and coworkers in a tactful yet determined way.

Interpret the body language of others to determine how best to communicate with them.

Improve verbal communication with those they meet face to face.

Manage telephone communication with clarity, accuracy, and courtesy.

#Front desk professional#

Understand their workspace is an extension of themselves and should reflect a professional image as well.Describe the components of a professional image at the front desk.Program ObjectivesĪt the program’s conclusion, participants should be able to: Note: We offer a similar program in an online instructor-led virtual format called Front Desk Fundamentals: Professionalism and Productivity for Receptionists, Security Guards, and Other Workplace Gatekeepers.

#Front desk how to#

In addition to learning the elements of effective verbal and visual communication, participants will find out how to expertly satisfy even the most demanding and difficult visitors without jeopardizing their health or safety.

How does the person manning the front desk of an office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other important questions for those who work as an organization’s first-impression representative at the front desk. Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. Outline best practices for staying safe at the front desk.Offer guidance for dealing with surprises that occur at the front desk.Suggest tactics for communicating with ease over the telephone and in person.Provide tips related to improving productivity.Give clear guidelines for presenting a professional image.

This course for receptionists and other staff at the front desk will: